Technology Resources for Parents
- Technology Support
- Canvas
- Parent Portal / Registration
- Online Accounts
- Internet Safety/Keyboarding
- Technology Guidelines
- Hickory Point iPad Apps
Technology Support
Tech Support
If you have a technical issue, or a question regarding Remote Learning, one of our team members will work with you to resolve the issue.
Website Status
If you're experiencing issues with any of the educational websites, please check the Northbrook ESD 27 3rd Party Educational App Status Dashboard.
Chromebook Resources
- Sign out or turn off your Chromebook
- Multitask with windows and tabs Opens in New Window Opens in New Window Opens in New Window Opens in New Window Opens in New Window Opens in New Window Opens in New Window Opens in New Window
- Set up your printer Opens in New Window Opens in New Window Opens in New Window
- Adjust the volume on your Chromebook Opens in New Window Opens in New Window Opens in New Window
Troubleshooting Common Issues
Logging In
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Make sure you are typing your username and password correctly and Caps lock is off
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If you go to Google.com and click sign in, you'll get the image on the left. On this login screen you will need to type the following to login: username@nb27.org
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If you go to drive.nb27.org, you'll get the image on the right. On this login screen you will just need to type in the username. The @nb27.org is already added at the end.
Google.com
drive.nb27.org
Browser is Slow
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Restart computer
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Clear Browsing Data:
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Open your Clear Browsing Data window
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For Chrome OS:
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Press [Ctrl] + [Shift] + [Backspace]
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For Windows:
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Press [Ctrl] + [Shift] + [Del]
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For Mac:
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Press [Cmd] + [Shift] + [Del]
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Choose All time for “Time range”
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Check “Cookies and other site data” and “Cached images and files”
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Click “Clear data” and Re-launch browser
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Computer Isn't Turning On
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Check the power cord to confirm that it is plugged in securely from the computer to the power outlet.
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If the computer is plugged into a surge protector, reset the surge protector by flipping the switch off and back on.
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Verify that the outlet/surge protector is working properly by plugging in a lamp or any known working device.
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Check battery charge LED indicator (most devices):
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Green: ~ 85% - 100%
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Amber: ~ 25% - 85%
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Red: ~ 0% - 25%
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OFF: No power
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Flashing: Battery/Hardware issue
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Canvas
Canvas Link
Canvas Documentation
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Reset Password
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Accessing the following:
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Dashboard
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Calendar
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Announcements
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Canvas Videos:
Canvas Parent App Opens in New Window : We highly recommend using the Canvas Parent App because parents can toggle between children.
Canvas Mobile App Set Up Guide (PDF)
Activate a Canvas Account (PDF)
Canvas Frequently Asked Questions (PDF)
Information About New Canvas Interface (PDF)
Canvas Overview for Students from Canvas LMS on Vimeo.
Canvas Parent App
K-8: We highly recommend using the Canvas Parent App because parents can toggle between children.
Hickory Point
Shabonee
Wood Oaks
Parent Portal / Registration
Parent Portal / Registration
Parent Portal is an application that you will use to get information about your child. In this application you will be able to switch between multiple children by clicking on their name at the top. On the left you will see all the items that you can access which include items such as schedule, attendance, and grades.
There's currently an app available that you can download on to your phone. To do that, follow this guide (PDF).
If you have any questions regarding the use of Parent Portal, or navigating it; please contact James Phillips by emailing phillips.j@nb27.org Opens in New Window Opens in New Window or calling 847-205-4843.
Online Accounts
This section will be updated at the end of August 2022 or early September 2022
The following documents are for parents to download and fill out with their child's online account information.
Kindergarten Online Account Information (PDF) Opens in New Window Opens in New Window Opens in New Window
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1st Grade Online Account Information (PDF) Opens in New Window Opens in New Window Opens in New Window
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2nd Grade Online Account Information (PDF) Opens in New Window Opens in New Window Opens in New Window
3rd Grade through 5th Grade Online Account Information (PDF) Opens in New Window Opens in New Window
6th Grade through 8th Grade Online Account Information (PDF) Opens in New Window Opens in New Window
Internet Safety/Keyboarding
Internet Safety Resources
Internet safety is taught from Kindergarten through eighth grade. The Internet safety links on this page are intended to provide parents with additional resources and information on a variety of Internet safety topics.
From the National Society for the Prevention of Cruelty to Children - the leading charity in the U.K. specializing in protecting children and safeguarding children at risk of abuse.
The FTC manages OnGuardOnline.gov Opens in New Window , which provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information. The FTC has a detailed guide for parents to help navigate Social Networking Sites with children. Social Networking Sites – A Parents Guide
ConnectSafely is a forum for parents, teens, educators, and advocates designed to give teens and parents a voice in the public discussion about youth online safety, and has tips, as well as other resources, for safe blogging and social networking. Along with NetFamilyNews.org, it is a project of the non-profit Tech Parenting Group.
Cyberbully411 provides resources and opportunities for discussion and sharing for youth and their parents who have questions about or may have been targeted by online harassment. The website was created by the non-profit Internet Solutions for Kids, Inc., with funding from the Community Technology Foundation of California.
GetNetWise
GetNetWise is a public service sponsored by Internet industry corporations and public interest organizations to help ensure that Internet users have safe, constructive, and educational or entertaining online experiences. The GetNetWise coalition works to provide Internet users with the resources they need to make informed decisions about their and their family’s use of the Internet.
National Center for Missing and Exploited Children
NCMEC is a private, non-profit organization that helps prevent child abduction and sexual exploitation; helps find missing children; and assists victims of child abduction and sexual exploitation, their families, and the professionals who serve them.
Staysafe
Staysafe.org is an educational site intended to help consumers understand both the positive aspects of the Internet as well as how to manage a variety of safety and security issues that exist online.
GetNetWise
GetNetWise is a public service sponsored by Internet industry corporations and public interest organizations to help ensure that Internet users have safe, constructive, and educational or entertaining online experiences. The GetNetWise coalition works to provide Internet users with the resources they need to make informed decisions about their and their family’s use of the Internet.
National Center for Missing and Exploited Children
NCMEC is a private, non-profit organization that helps prevent child abduction and sexual exploitation; helps find missing children; and assists victims of child abduction and sexual exploitation, their families, and the professionals who serve them.
Staysafe
Staysafe.org is an educational site intended to help consumers understand both the positive aspects of the Internet as well as how to manage a variety of safety and security issues that exist online.
Other Helpful Links for Parents to Explore:
Keyboarding Resources
Research shows that proper keyboarding practice involves frequent, daily practice of 20-30 minutes over a period of several weeks or months to master these skills. We do not have this time available during our instructional day. Research also shows that formalized keyboarding does not ensure success. Full keyboarding skills may not be needed as tools are getting smaller. Therefore, we have provided the links below as a resource for families who desire that their child learn this skill.
Dance Mat Typing Opens in New Window - An introduction to typing for ages 7-11. Each of the four levels is divided into three stages to gradually build skills. Level 1 introduces the home row. This site uses Flash plug-in. Worksheets are available for each stage that can be printed and used offline with a typerwriter or computer.
Typing.com Opens in New Window - A free online typing tutor & keyboarding tutorial for typists of all skill levels. Typing Web also offers officially sanctioned typing and 10 Key certification.
Technology Guidelines
Hickory Point iPad Apps
While students are not using iPads in the classroom this year, these are the apps we recommend for use at home.
- Art Apps
- Kindergarten Apps
- Math Apps
- Misc. Apps
- Music Apps
- Reading Apps
- Science Apps
- Social Studies Apps
- Word Study Apps
- Writing Apps