Zoom Troubleshooting Tips

What if my teacher cannot hear me?

First, make sure to unmute yourself, by clicking on the microphone icon in the bottom left corner. Also, you can check your microphone and speaker settings by clicking on the ^ arrow to see what options are selected.

What if my teacher cannot see me? 

First, make sure to start your video, by clicking on the camera icon. Also, you can check you video settings by clicking on the ^ arrow to see what option is selected.

Please fill out the Technology Support Request Form and someone from the technology department will work with you to resolve the issue.

There are several things that you could do to try to resolve this issue:

1. Close any tabs that don't need to be open

1. At the top-right, click the 3 vertical dots
2. Click More tools and then click Clear browsing data
3. At the top, choose a time range. To delete everything, select All time.
4. Only put a check in the checkbox for 'Cached images and files'
5. Click Clear data

1. At the top-right, click the 3 vertical dots
2. Click Help and then click About Google Chrome
3. Click Check for Updates
4. If there are updates, the computer will say Updating (#%)
5. When the update is complete, click Restart

5. Try Restarting the computer by going to Shutdown.

When students are too loud/too quiet in a Zoom meeting, you can have them check their Chromebook microphone settings.

1. Click on the clock in the bottom right hand corner of the screen (like you would to sign out of the Chromebook).
2. To access the Audio settings click on the arrow next to the speaker icon.
3. Under Input you can access the Microphone settings.
4. Drag the slider to increase or decrease the volume of the Microphone.